Refund policy

Return & Refund Policy

At Undermuse , customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we’re here to help with returns, exchanges, and refunds.

1. Return Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in original condition

  • The item must include original tags, packaging, and accessories

  • The return request must be submitted within the allowed return timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 7 days of receiving the product.

Return requests made after this period may not be accepted.

To initiate a return, please contact us at team@undermuse.in with your order details.

3. Refund Process and Timing

Once we receive and inspect the returned item:

  1. We will notify you whether your refund has been approved.

  2. If approved, the refund will be processed to the original payment method.

Refund processing time: 24 hrs. 

Please note that it may take additional time for the amount to reflect in your bank or payment account depending on your payment provider.

4. Exchange Options

If you would like to exchange a product for a different size, color, or variant, you may request an exchange within 7 days of delivery.

Exchange approval is subject to product availability.

If the requested item is not available, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item.

Please include:

  • Your order number

  • Photos of the damaged or defective product

We will review the issue and arrange for a replacement, exchange, or refund as appropriate.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Items marked as Final Sale or Non-Returnable

  • Used, washed, or damaged items caused by customer misuse

  • Products returned without original packaging or tags

7. Return Shipping Costs

Return shipping policies may vary depending on the reason for return:

  • If the return is due to a defective or incorrect product, Undermuse may cover the return shipping cost.

  • If the return is due to customer preference (size, color, change of mind), the customer may be responsible for the return shipping cost.

Specific return shipping charges may be [return shipping cost or policy].

If you have any questions about returns or refunds, please contact us at:

Email: team@undermuse.in

We appreciate your trust in Undermuse and are committed to making your shopping experience smooth and reliable.